Returns & Replacements

Effective date: 16 July 2026

1. Our commitment

NANDINI ENTERPRISE packs sowing seeds for personal and household gardening under HSN 1209. If your order arrives damaged or incorrect, we will review your case promptly and fairly.

2. Eligible concerns

We may offer a replacement, partial credit or full refund when:

• The wrong product or variant was delivered.
• Sachets arrived torn, soaked, crushed or clearly compromised.
• The shipment was lost or significantly delayed beyond our stated delivery window.

3. Reporting window

Contact us within 24 hours of delivery with your order number and clear photographs of the product and packaging. Claims submitted after this window may not qualify for replacement.

4. Non-eligible situations

• Opened packets after delivery, or germination results that depend on sowing conditions.
• Damage caused by improper storage (heat, humidity) after delivery.
• Custom or event orders where specific delivery timing was confirmed in writing.

5. Refund timeline

Approved prepaid refunds are processed to the original payment method within seven to ten business days. COD refund credits are issued via bank transfer after verification.